Hanah Beauty policy
● All skincare products are very delicate so products can only be exchanged within 3 days of purchase.
● There is no refund for any service or products purchased. Please refer to the Refund Policies for more information below.
● Please arrive on time as the treatment time may be shorten
● Late arrival without any notice will be charged a percentage of your total appointment fee.
● If you are 20 minutes late (given the fact that the notice has been provided), the appointment can be rescheduled to another time without any charge.
● With the clients who buy voucher/s for any service, the voucher/s will not be converted to cash in any circumstances. In particular, clients who want to upgrade to a larger set of eyelash extension, the offer of the upgrade is only valid on the day (or before) you come for the service. No upgrades will be accepted after the service has been completed.
● With the clients who buy a voucher for eyelash extension service, the upgrade fee must be paid up front. There is no refund for the upgrade fee.
● Vouchers will be voided if clients do not turn up for their appointments without any notice. (notice will not be accepted after the appointment time)
● Gift vouchers/online vouchers must be used before the given expiry date. If no expiry date is stated, gift vouchers are valid only in 2 months after the purchase date.
Hanah Beauty refund Policy
1. For any products you have purchased (all of the below conditions need to be met for a refund);
● No refunds will be granted to already opened products.
● As serum products are very delicate, there will be no refund/swap granted once you leave any of our stores.
● 3 days are allowed for all other products to be brought back for refund or swap, given that the product is found faulty.
● Please be aware of your body conditions (e.g: allergy, skin conditions, etc..)before purchasing the products to avoid any negative reaction which we cannot be responsible for.
2. For any service related concerns (all of the below conditions need to be met for a refund);
● A refund is applicable ONLY when you are not satisfied with the result of the treatment, and the following conditions need to be met:
a. You will need to inform the therapist RIGHT AFTER the service is completed
b. Once you have left the shop, you will not be eligible for any refunds